Frequently Asked Questions
We ship both locally and worldwide.
FREE EXPRESS AUSTRALIA WIDE ON ALL ORDERS OVER $100.
International orders will be estimated at checkout.
Local orders take 1-3 business days to be delivered to you and we ship within 1 business days.
Shipping time might vary depending on location, shipment method and other factors.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards, American Express & PayPal.
We also offer alternative payment methods such as ZipPay and Afterpay.
https://www.undrground.com.au/apps/help-center#hc-returns-and-refundsYour 100% satisfaction is important for us. We offer a 10-days Return & Exchange Policy:
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.
Our support team is always happy to guide you at any step!
THE STORY
UNDRGROUND wasn’t built in a boardroom.
It was built from pressure, resilience, and the hunger to create something that couldn’t be taken away.
We started with zero followers on Instagram.
No marketing background.
No social media experience.
No blueprint.
Just belief. Using street smarts and turning it in to something positive. We hope our content and determenation inspires even one young kid out there going down the wrong path.