Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 1-3 business days to be delivered to you and we ship within 1 business days.
• International orders take 7-41 business days to be delivered via International Post and we ship within 1-2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $100 will have free express shipping.
• Orders under $100 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, American Express & PayPal.
• We also offer alternative payment methods such as ZipPay and Afterpay.

Note that additional exchange fee may apply if your currency is other than AUS dollars.

Your 100% satisfaction is important for us. We offer a 10-days Return & Exchange Policy:

• If a product is faulty upon a delivery - we offer 100% return/exchange.
• For returns and exchanges please go to the 'Return Portal' on our website. Please note we have a one-time Exchange Policy per customer so please choose sizing carefully with the help of our size charts.
• Timing: we have a 10-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be faulty/damaged, we offer NO return for change of mind.
• All items must be unworn with tags still attached and in original packaging.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• UNDRGROUND IS NOT RESPONSIBLE FOR RETURN AND SHIPPING COSTS. Return postage is to be paid by customer, the customer will be issued a store credit for the repurchase of an item that equals original item amount
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved for an unworn, FAULTY item then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• We reserve the right to decline any returns that do not meet our requirements and will be sent back to the customer.

For full refund policy click here

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.

Our support team is always happy to guide you at any step!

• Where customers can track their orders?

A shipping confirmation email will be sent once the order is shipped and a tracking link will be provided.

• Is it possible to change the order and how it can be done?

This can be done by contacting us at team@undrground.com.au

• How to take care of your clothes?

On every product we provide washing instructions as well as fabric information for your convenience!

• If I received only part of the whole order, what should be done?

Please take a photo of the order and email us at team@undrground.com.au and your issue will be resolved!

• Can a loyal customer get a discount? 

We constantly offer discounts through our frequent promotions as well as through our emails! Please sign up to our newsletter to stay in the loop!

• How can an order be cancelled? 

Please email us at team@undrground.com.au as fast as possible and your order will be cancelled and you will receive a refund!

• Customs fees and/or taxes for international orders.

We do not charge tax on any of our international orders however shipping costs vary for international zones!